Shipping Policy

Magnova

Last updated: 9 August 2026

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This Shipping Policy forms part of our Terms of Service. Words defined in the Terms of Service have the same meaning here.

1. Where we ship

We ship from Australia to the destinations available in our checkout. If your country appears in the region selector, we can ship to you.

Some destinations may be unavailable from time to time due to carrier restrictions, customs requirements, or sanctions. If we cannot ship to your address after you have ordered, we will contact you and provide a full refund.

2. Order processing

Orders for in-stock items are usually dispatched within [X] business days of order confirmation. Orders placed on weekends or Australian public holidays are processed on the next business day.

Once your order is dispatched, we will email you a confirmation with tracking details.

We may not be able to change or cancel an order once it has entered dispatch processing. Contact us as early as possible at magnova@outlook.com.au if you need to make a change, and we will do what we can.

3. Pre-orders and batch shipping

Some products are sold on a pre-order basis and allocated to a production batch. Where this applies, the product page states the batch and its estimated shipping window.

Estimated shipping windows are estimates, not guarantees. They reflect our current manufacturing and freight schedule, and can move for reasons including tooling delays, component supply, freight capacity, and customs clearance of inbound stock.

We will email you if your batch's estimated window changes.

You may cancel a pre-order for a full refund at any time before dispatch, without needing a reason. If your order has not been dispatched within 60 days of the latest estimated shipping date we have notified to you, we will contact you to confirm whether you would like to continue waiting or receive a full refund. These rights are set out in full in clause 6 of our Terms of Service.

Where an order contains both a pre-order item and an in-stock item, we will hold the order and ship it together unless you ask us to split it. Split shipments may incur additional shipping costs, which we will quote before proceeding.

4. Shipping options and cost

Shipping costs are calculated at checkout based on your destination and the size and weight of your order. You will see the exact cost before you pay.

Destination	Estimated transit time	Cost
Australia	2–8 business days	Free
Group 1 international	Calculated at checkout	Calculated at checkout
Rest of world	Calculated at checkout	Calculated at checkout

 

Group 1 international covers Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and the United States.

Rest of world covers all other destinations available in our checkout.

We dispatch from Sydney, New South Wales.

Transit times are estimates provided by our carriers and are counted from dispatch, not from the date you place your order. They exclude time spent in customs.

5. Duties, taxes and import charges

Australian orders. Prices include GST where applicable. There are no additional charges on delivery.

International orders. Where our checkout states that duties and taxes are included, the amount you pay at checkout covers the applicable import duties and taxes for your destination, and you should not receive a separate bill from the carrier on delivery. If you are charged import duties or taxes on an order where our checkout stated they were included, contact us at magnova@outlook.com.au with the carrier's invoice and we will reimburse you.

Where our checkout does not state that duties and taxes are included, you are the importer of record and are responsible for any customs duties, import taxes, brokerage, and handling fees charged by your destination country. We cannot predict or control these amounts. Refusing to pay import charges will result in the parcel being returned or destroyed, and clause 8 below will apply.

Import rules change frequently and without notice. If you are unsure of the charges that apply in your country, check with your local customs authority before ordering.

6. Tracking your order

All shipments are sent with tracking. You will receive a tracking number by email when your order is dispatched.

Tracking information can take 24–48 hours to become active after dispatch, and international tracking may not update while a parcel is in transit between carrier networks. A period without scan updates is normal and does not mean a parcel is lost.

7. Risk and title

Risk in the goods passes to you on delivery to the address you provide. Title passes to you when we have received payment in full.

Where you or your carrier arrange collection or forwarding from an address we deliver to — including freight forwarders and parcel-forwarding services — risk passes on delivery to that first address, and we are not responsible for loss or damage occurring after that point.

8. Delivery addresses

You are responsible for providing a complete and accurate delivery address. Please check it carefully before completing your order.

PO boxes and parcel lockers may not be available for all services. If your chosen service cannot deliver to your address type, we will contact you to arrange an alternative.

Incorrect addresses. If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, we will contact you to arrange redelivery at your cost, or refund the price of the goods less our original outbound shipping cost and any return freight charged to us.

Unclaimed parcels. Carriers typically hold undelivered parcels for a limited period before returning them. If a parcel is returned to us unclaimed, the same options apply as for incorrect addresses.

Safe drop and authority to leave. If you instruct a carrier to leave a parcel without a signature, you accept the risk of loss or theft after delivery.

9. Delayed, lost or damaged shipments

Delays. We are not responsible for delays caused by carriers, customs authorities, weather, industrial action, or other events beyond our reasonable control. We will help you trace and resolve a delayed shipment.

Lost shipments. If your tracking has not updated for 10 business days (domestic) or 30 business days (international), contact us and we will open an investigation with the carrier. Carriers require these periods to elapse before accepting a claim. Once a parcel is confirmed lost, we will send a replacement or provide a full refund.

Damage in transit. If your order arrives damaged, contact us at magnova@outlook.com.au within 7 days of delivery with photographs of the packaging and the product as received. Please keep all packaging until the claim is resolved, as carriers usually require it for inspection. We will arrange a replacement or refund.

Nothing in this clause limits your rights under the Australian Consumer Law, including your right to a remedy where goods are not supplied within a reasonable time. See clause 9 of our Terms of Service.

10. Customs inspections

Customs authorities may open, inspect, hold, or test any international shipment. Inspections can add days or weeks to transit and are outside our control.

If customs requires additional documentation or information from you as the recipient, you must provide it promptly. Parcels held because the recipient did not respond to a customs request may be returned or destroyed, and clause 8 will apply.

11. Remote and regional deliveries

Deliveries to remote areas of Australia and to remote international destinations may take longer than the estimates above and may attract a surcharge. Any surcharge will be shown at checkout before you pay.

12. Changes to this policy

We may update this Shipping Policy from time to time. The version published at the time you place an order is the version that applies to that order.

13. Contact

Magnova Pty Ltd ACN 693 400 154 · ABN 70 693 400 154

Email: magnova@outlook.com.au

We aim to respond to enquiries within 2 business days.